First let me thank you all for great service and for saving my wife and I who both needed to work from home. When we moved to Shingle Springs we were let down by other ISPs claiming they could provide service in our remote area and at the technical level my wife and I required. None were able to follow through with their marketing commitments.
 
Sierra Advantage has done better than follow through, you have saved us hard dollars in avoiding the commute into Folsom and Rancho Cordova. In my case you saved me from having to either commute or drive up to the top of our hill to get connected via a lap top modem. Let me tell you that working out of my car or truck on the side of the raod or in a parking lot was not fun.
 
Thanks to Sierra Advantage for all of your help, your expertise and the great internet services...
 
Thanks,

R.A. — July 8, 2008

Good afternoon, Sierra Advantage,
 
Thanks so much....I continue to value your good will and just good business!
 
Keep up the good work; there are so many of us out here in the nether regions who appreciate it very, very much!

H.D. — June 4, 2008

I have been with with other ISP's that are nationwide and known for their reputable service, only to feel insignificant when I call in, or not have my request handled the way I had intended. [Since] switching to [Sierra Advantage] I have never been happier, and OMG [oh my God], I get to speak with a Live body!!! You guys are awesome, more than you know - the community needs more companies like yours. I always got quick responses and great customer service from you.

Keep up the great work!

P.S. — July 20, 2007

We can only echo what other posters have said.
 
Brilliant company, tech support and installation. We are so happy with our new hi-speed. Wonder how we got along with dialup all those years.
 
Many thanks, [Sierra Advantage].

D. & C. — June 10, 2007

Hi,

I just wanted to compliment you on the great service. We've been a customer for several years. We recently got DSL out in Grizzly Flats and I'm thrilled with the improved speed. Also, I think your proactivity in keeping your customers protected from virus' is excellent!

Thanks again!

M.A. — April 13, 2007

I have to say you have always been great to me and I think that I can boast that I have never changed my e-mail address. Most people that I know have changed ISP's many times but you have always been very good to me and I've never had a reason to even consider changing providers.

C.J. — April 12, 2007

I had been phoning [Sierra Advantage]'s technical dept. so often I felt like I knew them all almost too well! Our desktop PC just wasn't getting good wireless reception--that is until yesterday!

Maxine suggested purchasing a range expander & Nick also suggested that I turn the computer tower so the PCI adapter card's antenna was not backed against the wall. WOW--what a difference. The speed is phenomenal--as fast as our laptop.

Your technical dept. staff rocks and they are always extremely patient. Thanks for putting up with my pestering phone calls! Your service is unsurpassed!

K.K. — April 10, 2007

"Just a note of thanks for a flawless installation. I can't remember when it was so easy to start up a new internet service. Just plugged it in and it all worked perfectly. Speed is great compared to satellite services."

T.D. — December 3, 2006

"A big thank you to Nick for his help in getting my new computer up and running to the internet.

"Thanks,
Frank" — November 15, 2006

"Hi There,

"I really thought I could go for the bargain rate, but when I had such a hard time making the decision, I finally thought I'd better stick with [Sierra Advantage]. One of the main reasons is that you answer phones with real people and never an automated maze where you usually get disconnected in the end...

"Thanks,"

S.W. — September 29, 2006

"Dear Amber and installation staff:

"Thank-you, thank-you, thank-you! My wife and I love the new high speed internet. Slow speed dial up has been tremendously frustrating. Rescue [CA] has the lowest dial up connection rate of anyplace we visited in the U.S. and we travel often. Now having the ability to quickly explore websites to upload or download information is so helpful. We appreciate your help. Thanks especially for helping us when we were apparently out of your normal range. The signal is plenty strong enough for us — awesome.

"Thanks,"
J.G. — September 19, 2006

"Thank you for the courtesy of the explanation for the problems over the week-end. But that is truly the hallmark of your good and efficient service.

"...as your customers, we have come to expect this of you. And you have always risen to the occasion. Your people are wonderful and your service is great, always.

"For the six years we have been customers, we have NEVER been disappointed by your staff or your service. Would that other companies could measure up to you guys!!!

"Thanks, Thanks, Thanks!!!"

P.S. — September 7, 2006

"[Sierra Advantage] is tops!! Thanks for all the tech help — above and beyond the norm. Your enthusiastic customers.

"Sincerely,"
L. & P. H. — August 14, 2006

"I have been with you guys for about 8 years, I think. I have always had good service from you. Your installer, David, just got me hooked up on the new wireless broadband service. He did a super job. And the speed of even the basic service is awesome.

"Wow. Thanks for continuing to make good stuff available to us! Keep up the super work!"

L.S. — August 10, 2006

"Dear Mr. Garnett,

"I wanted to write this quick note to let you know how pleased I was with the service received from your Technical Services personnel, Mr. Scot Cusic.

"[Sierra Advantage] provides a host service for my website, and a nation-wide dial-up service for my laptop computer. Recently, I purchased a new laptop computer and needed help to install all of the provisions for proper connection to the Internet and to integrate my e-mail. Scot was enthusiastic, knowledgeable and quick to solve my dilemma.

"Scot is a real asset to your organization, and I will look forward to his support in the future.

"Again, hats off to great work conducted by your staff.

"Sincerely,"
G.H. — June 20, 2006

"Hello Scot and Maxine and ALL,

"Scot, thanks so much for putting up with the likes of ME !!! You make this miserable machine so much more livable!!!!!!!!! I actually learned a couple of new things today. So, new tricks can be taught to OLD dogs!!"

C.C — May 15, 2006

"I have had your service for 7-8 years now I am very happy!!! Please keep up the great work!"

R.M. — May 02, 2006

"Thanks for your continuing great service. I really appreciate having such an excellent local business to rely on. It's crucial to my livelihood and you all make it stress-free with your high reliability, excellent service, and friendly people. I'm very excited about high-speed wireless! Keep up the good work."

G.H — May 02, 2006

"Super BIG THANK YOU to Maxine!! She was most gracious and helpful last evening in helping me get connected with a new laptop. She's wonderful."

J.L. — April 4th, 2006

"Hi and Hello to all the staff and other workers at DC. I LOVE your new logo!!! Since we moved up here you have been our server. Although we do not utilize a lot of your services [that] does not mean that when we are on-line...it is not as important to us that we have good service and response. We conduct business on-line as well as pleasure. We connect with family and friends.

"...I have had some problems during which I needed help and your techs were always there for me. I love the newsletter and read the new [Today In History] info with much mirth and merriment. I love to start my day with a laugh and also some info I wasn't aware of. So THANKS to all of you ! I dearly love you all...Keep up the good work and keep on keepin' on! "

P.S. — March 17th, 2006

"I just want to say I love Nick. I have had a bunch of problems with my computer and he has been very helpful each time I've had to call and get set up again. Scot is great too......"

B.S. — March 17th, 2006

"I have been with you about 8 years, maybe more and have always been impressed with your company. You've always helped me when I had some stupid tech question but you never made me feel dumb. You improve your services and drop prices when you can, companies never do that. I will forever be a [Sierra Advantage] girl as long as you guys are around. Grow, but stay local."

J.H.

"P.S. Looking forward to the wireless in Coloma/Lotus in the near future. ;) " — March 16th, 2006

"I appreciate [Sierra Advantage]'s foresight to always get the jump on new technology that makes our use of your services more efficient. Thank you. A Very satisfied customer."

S.P. — March 1st, 2006

"...your dial-up improvements are wonderful, please let your computer engineering geniuses know that. Thanks so much."

L.R. — February 28th, 2006

"I GREATLY appreciate the level of customer service that you provide. It is for that reason that I continue to remain a customer. THANKS!!!!!"

D.M. — February 21st, 2006

"I prefer you over any other service provider. Thanks for your honesty."

H.R. — February 16th, 2006

"Hi Tech Support:

"Just wanted to say 'many thanks' for all your assistance during the past week or so. The Adaware and AVG took care of the problems I was having and I'm back up on the internet now. With the tip...about the Accelerator, my email works too!

"Special thanks to Scott and Maxine for their tireless support -- you've got a great team. And, we're so looking forward to the coming of your DSL out here in the boonies..."

J.E. — January 26th, 2006

"If you still have a referral program, I asked my brother in law to call your firm for service. He has used his company server all these years, but is retiring, and that server is very poor...

"Thanks for all the good service to me, I feel very comfortable referring your firm, and I have referred many over the years."

G.N. — January 25th, 2006

"You people at [Sierra Advantage] are GREAT!!! Let me take this opportunity to THANK YOU for all the GOOD things you do on a daily basis that goes overlooked by your consumers. Why is it that when something screws up, that is when your customers take notice? I thank you for all the GOOD SERVICE you provide constantly!!"

J.L. — December 9th, 2005

"Thank you for responding so quickly. Also for explaining the on-line banking service practice. I'll be sure to send the check out earlier in the month to avoid this for continuing to happen. I appreciate your waving the fee. I am leaving on business for Michigan on the 15th, returning on the 29th. I'll not have frequent computer access but will assume that you will receive the check within the next day or so.

"Once again, thanks for the quick response. I have always found dealing with [Sierra Advantage] to be one of superior quality as a business and having employees equal to that as well. All of you are GREAT!"

Best Regards,
T.R. — October 13th, 2005

"[Sierra Advantage] has been or service provider for Foothill 7 Television for almost 8 years now and I would never change. They offer excellent service, someone is always there during working hours to assist me and their setup for my station is flawless. They have also done extensive web design and hosting for us and we are very pleased. If you want to connect with a winner go to [Sierra Advantage]!"

M.D. — September 21st, 2005
Owner Foothill 7 Television

"Dear Abe,

"Thank you for your prompt attention to our request. It is always a pleasure to work with you to resolve any questions we have with our website. In this case, getting the forms to work properly has been critical to our ability to help cancer survivors, for which we thank you.

"I can't imagine any company or individual with a website finding a better support system than what we have received for the past five years from Sierra Advantage. Your technical support staff is always patient and helpful, even though we are not at all technically inclined. You always follow through to make sure any issue is fully resolved to our satisfaction, for which we are grateful. There is no way we could ever afford to replace you, even if we could find people as talented.

"In this day and age when it's worth your life to even get a human being to talk to at most companies, [Sierra Advantage] always offers us a friendly and expert customer service rep. That's priceless and we appreciate it.

"Thank you for your continued service. We look forward to many more years together and your help to expand our work over the Internet through your expertise with websites and all your excellent services."

Sincerely,
L.S. — September 21st, 2005